What Is Managed Services?

Computanet Solutions' Managed Services is, "A proactive fixed price support service for your I T network".

Proactive regular maintenance and monitoring of your I T system is required to keep your network operating at peak performance delivering greater availability, performance and security. Being proactive means that Computanet Solutions can detect and prevent system disasters before they occur. You cannot afford to be reactive. You have to be proactive and put all the necessary checks in place. Constant monitoring reduces the chance of failure, and hence downtime.

The support price from Computanet Solutions is fixed and predictable. You will know how much the service will cost you year on year. The fixed price is like a Buffet Price for "All you can eat". It doesn’t matter how many times a problem occurs, there will be no additional charges to pay.

Because Computanet Solutions price is fixed to you, our objective will be to improve your efficiency and reduce your downtime. That reduces the cost to us.

This is what one Managing Director thinks about Computanet Solutions' Managed Services -

"Ours is a fast moving, customer focused business that has come to rely on IT. We needed a partner who could not only react quickly to our changing needs but who would give us sound advice and excellent service. Computanet has consistently met our expectations and will continue to be our IT solution and support provider"

A detailed Service Level Agreement ensures that you know precisely what we will support and our response times.

Computanet Solutions are so confident of being able to deliver on these services that if any of them are not performed as specified within the timeframes set out in your Service Level Agreement, up to 10 percent of your monthly premium will be refunded.

The Service Level Agreement is a commitment to you therefore, that work will always be carried out efficiently and that the performance of your network will always be at its peak.

For more details regarding Computanet Solutions' Managed Services, contact Ian Taylor at Computanet Solutions on 01482-229999, or alternatively fill out our enquiry form