Twelve Benefits of Managed Services

Improved Productivity – Traditionally I T companies focus on the time spent doing work for their Clients. This rewards companies that work slowly, rather than efficiently.

Break/Fix does not deliver best practice to clients. Break/Fix is Fire Fighting. Break/Fix benefits from the failure of your system. There is no incentive for your service provider to keep your system operating smoothly. Computanet’s objective is to keep you running.

Computanet’s focus will be to keep your computer system operational and available so that you can concentrate on the business of managing costs and increasing revenue.

Greater Efficiency Through Process Automation – By means of process automation to manage the routine, repetitive, manual, labour intensive, mundane processes which are prone to error, enables Computanet Solutions to reduce the number of errors and provide a higher level of service at a reduced cost.

Process automation provides an auditable record of everything that has been done. Thus any action executed can be analysed to establish why a breakdown has occurred.

Regular Proactive Maintenance – Regular proactive maintenance delivers greater network availability, performance and security. Constant monitoring reduces the chances of failure – and hence downtime.

By means of 24/7 network monitoring Computanet Solutions can detect and prevent system disasters before they happen.

When a system goes down it is not just costing the I T time and money. It also has repercussions on the core business and support infrastructure such as Invoicing and Payroll.

Fixed Predicable Costs - The support price from Computanet Solutions is fixed and predictable. You will know how exactly much the service will cost year on year. No matter how many times a problem occurs, there will be no additional charge.

Because Computanet Solutions price is fixed, our objective will be to improve your efficiency and reduce your downtime. It is in our interest to do so as that will reduce the cost to us.

Reduced Operating Costs - Computanet Solutions can save organizations 20%-60% in their annual operating costs, while providing increased network stability and uptime. These savings are achieved by the ability of Computanet Solutions to spread their costs across multiple organizations and clients.

Because Computanet are doing this for a number of companies, they can do it for less than "in-house".

Increased Business Profitability – Staff will spend more time doing what they were employed to do and less time dealing with technical issues.

Computanet’s aim is to enhance your business profitability through great I T support.

Detailed Reporting – Hardware and Software Asset Inventory Reports. You will know exactly what Hardware and Software has been installed.

Comprehensive management reports will be provided highlighting the health and the usage of your network, which you can take action on to improve the performance of your system.

Guaranteed Service Level Agreement – A detailed Service Level Agreement ensures that you know precisely what we will support and our response times.

The Service Level Agreement is a commitment to you that work will always be carried out efficiently and that the performance of your network will always be at its peak.

Computanet Solutions have a defined Service Level Agreement with financial penalties. It is in their interest therefore to provide you with an "exceptional experience".

Keeping The "Barbarians at Bay" – We will protect your system from Viruses, Spyware, Hackers and other security threats.

What are the dangers of Viruses which would bring your system down ? We are not talking here about a Return on Investment. Managed Support from Computanet Solutions would give you the peace of mind knowing that everything pertaining to your network security is being handled so you don’t have to worry about it.

Your Own I T Department Without The Costs – Companies with no I T department usually have one or more people dealing with I T. He or she does not have the resources to monitor the system. This I T person will not have the I T skills of Computanet with their up-to-date training and experience.

At Computanet you will have access to knowledgeable support staff that can be contacted should you have any kind of problem or question.

All at a fraction of what it would cost you to have your own I T department.

We Will Act As Your Consultants – We will work with you to gain a real understanding of your computing needs and objectives.

Our aim will be to understand the direction and growth of your organisation and to provide un-biased independent advice to make the most of your I T system.

Help Desk And Support – You will have unlimited access to onsite and remote support. We will even work with your third party application vendor when you have problems with their software.

Technology problems will be Computanet Solutions’ problems, not yours.

Reduce costs – Increase efficiency – Achieve greater productivity.

For more information on how Computanet Solutions' Managed Services could benefit you, contact Ian Taylor at Computanet Solutions on 01482-229999, or alternatively fill out our enquiry form